In St. Petersburg, upon delivery, you can pay online on the website or upon receipt of the goods, when the courier checks the order with you. Payment for purchases in retail stores or upon delivery is possible by card and cash.
Questions and answers
In this section you can read answers to frequently asked questions
What payment methods are available?
How to place an order?
You can place an order by phone +971 50 185 1710 (free call within Russia), via Telegram/WhatsApp or through the website around the clock.
Under what conditions is it possible to return a product?
To be returned, the product must not be in use; its presentation and consumer properties must be preserved. You can return the product within 14 days, not counting the day of purchase, at the store where the purchase was made, provided you have a receipt. Tobacco products and liquids for electronic cigarettes are not subject to exchange. Electronic goods and hookahs can be returned and exchanged if a manufacturing defect is detected, regardless of whether the product has been used.
Which items can be returned?
You can exchange or return a product of good quality (the product has not been used, its presentation and consumer properties are preserved) within 14 days, not counting the day of purchase, in the store where the purchase was made, if you have a receipt.
When replacing a product of poor quality with a product of the same model, the price is not recalculated. When returning goods of inadequate quality, recalculation is made at the current price of the goods or, in case of a price change, at the price on the day of payment for the goods.
Is it possible to pick up the ordered goods?
Yes, you can make a purchase at an S2B retail store or pre-book the products you are interested in through the online store manager on the website, by calling +971 50 185 1710, via Telegram and WhatsApp
How is delivery to the regions carried out?
1. We receive your order and confirm it by phone. We try to do this within a maximum of 20 minutes after registration. The manager will offer you delivery options and give you approximate deadlines, and you choose the most convenient one.
2. We generate an invoice based on your order, if you want to pay in advance, and send it by email or messenger with payment instructions.
3. Within 1 business day after receiving payment, we pack and ship the order by mail or transport company.
4. Within 24 hours after sending the order, we will send you a track number to track your order through the website of the post office or transport company.
5. At any time you can call us and find out the status of your order. After receiving the parcel, you can contact the manager to clarify details on the operation of the product, the nuances of filling the bowl, etc. We will be happy to help make your vacation more enjoyable ;)
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